- Tue Nov 25, 2025 11:17 am#9146
Preparing for the Business Development/Customer Care Associate (Night Shift) position at Iconic Solutions (PVT) Ltd. requires a focused plan that covers knowledge, skills, documentation, and personal readiness. Follow the steps below to maximize your chances of success.
1. Study the employer and the partnership
a. Visit the Iconic Solutions website and read any news releases, client testimonials, and service descriptions.
b. Research Boston Appraisal Services – its market positioning, services in US real‑estate appraisal, typical client profile (banks, law firms, accounting offices) and recent industry trends.
c. Understand the end‑to‑end service flow: from lead generation, sales pitching, contract signing, to post‑sale customer support. Knowing the whole process will help you speak confidently about how you can add value.
2. Deepen industry knowledge
a. Read recent reports on the US real‑estate market, especially appraisal trends, mortgage‑backed securities, and regulatory changes (e.g., Dodd‑Frank, appraisal independence standards).
b. Follow major US real‑estate news outlets (Reuters Real Estate, Bloomberg Real Estate, HousingWire) to stay up‑to‑date on market cycles.
c. Familiarise yourself with the terminology used by banks, law firms and accounting firms when they discuss property valuation, collateral, and risk assessment.
3. Refresh core competencies required for the role
a. Customer‑care excellence – review best practices for handling inbound/outbound calls, email etiquette, ticketing systems and escalation procedures.
b. Sales and business‑development tactics – practice crafting value propositions, objection handling, consultative selling, and closing techniques.
c. Team leadership – study simple coaching frameworks (GROW model, Situational Leadership) and prepare examples of how you have motivated or mentored a team.
d. Project‑management basics – be ready to discuss how you plan, execute, monitor, and report on short‑term and long‑term initiatives.
4. Polish English communication skills
a. Allocate daily time (30‑45 minutes) to read business articles aloud, focusing on pronunciation, intonation, and professional vocabulary.
b. Record yourself answering typical interview questions and evaluate clarity, pace, and confidence.
c. Practice writing concise business emails, proposals and follow‑up messages; keep each example under 200 words.
5. Prepare documentation and proof of eligibility
a. Update your CV to highlight:
- O/A‑Level education and any relevant certifications.
- Bachelor’s degree or equivalent experience in Business Development, Marketing, Management, etc.
- 3‑8 years of experience in customer care, sales operations, advertising or related fields.
- Specific achievements (e.g., “Increased client acquisition by 25 % in 12 months”, “Reduced average response time from 48 h to 12 h”).
b. Attach a recent professional photograph (headshot, plain background).
c. Arrange for a clean drug‑test report; ensure it is recent (within the last three months).
d. If you are not a Chittagong resident, prepare a brief note explaining how you will handle the work‑from‑home setup, internet reliability, and any needed equipment.
6. Simulate the work environment you will face
a. Test your home workstation: reliable high‑speed internet, ergonomic chair, headset with noise‑cancelling mic, dual monitors if possible.
b. Adjust your sleep schedule gradually to be alert during US night‑time hours (approximately 6 pm–2 am Bangladesh time).
c. Identify a quiet, well‑lit space where you can work uninterrupted for long stretches.
7. Practice interview scenarios specific to this role
a. Common questions:
- “Describe a time you turned an unhappy client into a satisfied one.”
- “How do you motivate a sales team that is underperforming?”
- “Explain how you would develop a sales strategy for a new US market segment.”
b. Scenario‑based task: Prepare a short presentation (5 minutes) on a mock plan to increase Boston Appraisal Services’ market share in Florida, covering lead sources, outreach cadence, and customer‑care touchpoints.
c. Be ready to discuss your familiarity with US holidays and how you will manage weekend (Saturday) work commitments.
8. Align expectations with compensation and benefits
a. Review the salary range (BDT 40,000–80,000) and consider how your experience positions you within that band.
b. Prepare a concise justification for the salary you aim for, linking it to measurable past results.
c. Note the yearly salary review, festival bonuses, attendance bonus, and US‑based leave calendar; be prepared to ask clarifying questions if needed.
9. Submit the application correctly
a. Compose a brief cover email (no formal letter required) stating your interest, highlighting two key qualifications, and attaching the CV and photograph.
b. Use the exact email address jobs.iconic.bd@gmail.com and send the application before the deadline (30 Nov 2025).
c. Keep a copy of the sent email and attachments for your records.
10. Follow‑up after submission
a. If you have not received an acknowledgment within 3–4 business days, send a polite inquiry confirming receipt.
b. Continue to monitor your email and phone for any interview invitations; be prepared to schedule calls outside normal Bangladeshi business hours.
By systematically covering each of these areas, you will demonstrate to Iconic Solutions that you possess the technical know‑how, industry insight, communication ability, and personal discipline required for the night‑shift Business Development/Customer Care Associate role. Good luck!
1. Study the employer and the partnership
a. Visit the Iconic Solutions website and read any news releases, client testimonials, and service descriptions.
b. Research Boston Appraisal Services – its market positioning, services in US real‑estate appraisal, typical client profile (banks, law firms, accounting offices) and recent industry trends.
c. Understand the end‑to‑end service flow: from lead generation, sales pitching, contract signing, to post‑sale customer support. Knowing the whole process will help you speak confidently about how you can add value.
2. Deepen industry knowledge
a. Read recent reports on the US real‑estate market, especially appraisal trends, mortgage‑backed securities, and regulatory changes (e.g., Dodd‑Frank, appraisal independence standards).
b. Follow major US real‑estate news outlets (Reuters Real Estate, Bloomberg Real Estate, HousingWire) to stay up‑to‑date on market cycles.
c. Familiarise yourself with the terminology used by banks, law firms and accounting firms when they discuss property valuation, collateral, and risk assessment.
3. Refresh core competencies required for the role
a. Customer‑care excellence – review best practices for handling inbound/outbound calls, email etiquette, ticketing systems and escalation procedures.
b. Sales and business‑development tactics – practice crafting value propositions, objection handling, consultative selling, and closing techniques.
c. Team leadership – study simple coaching frameworks (GROW model, Situational Leadership) and prepare examples of how you have motivated or mentored a team.
d. Project‑management basics – be ready to discuss how you plan, execute, monitor, and report on short‑term and long‑term initiatives.
4. Polish English communication skills
a. Allocate daily time (30‑45 minutes) to read business articles aloud, focusing on pronunciation, intonation, and professional vocabulary.
b. Record yourself answering typical interview questions and evaluate clarity, pace, and confidence.
c. Practice writing concise business emails, proposals and follow‑up messages; keep each example under 200 words.
5. Prepare documentation and proof of eligibility
a. Update your CV to highlight:
- O/A‑Level education and any relevant certifications.
- Bachelor’s degree or equivalent experience in Business Development, Marketing, Management, etc.
- 3‑8 years of experience in customer care, sales operations, advertising or related fields.
- Specific achievements (e.g., “Increased client acquisition by 25 % in 12 months”, “Reduced average response time from 48 h to 12 h”).
b. Attach a recent professional photograph (headshot, plain background).
c. Arrange for a clean drug‑test report; ensure it is recent (within the last three months).
d. If you are not a Chittagong resident, prepare a brief note explaining how you will handle the work‑from‑home setup, internet reliability, and any needed equipment.
6. Simulate the work environment you will face
a. Test your home workstation: reliable high‑speed internet, ergonomic chair, headset with noise‑cancelling mic, dual monitors if possible.
b. Adjust your sleep schedule gradually to be alert during US night‑time hours (approximately 6 pm–2 am Bangladesh time).
c. Identify a quiet, well‑lit space where you can work uninterrupted for long stretches.
7. Practice interview scenarios specific to this role
a. Common questions:
- “Describe a time you turned an unhappy client into a satisfied one.”
- “How do you motivate a sales team that is underperforming?”
- “Explain how you would develop a sales strategy for a new US market segment.”
b. Scenario‑based task: Prepare a short presentation (5 minutes) on a mock plan to increase Boston Appraisal Services’ market share in Florida, covering lead sources, outreach cadence, and customer‑care touchpoints.
c. Be ready to discuss your familiarity with US holidays and how you will manage weekend (Saturday) work commitments.
8. Align expectations with compensation and benefits
a. Review the salary range (BDT 40,000–80,000) and consider how your experience positions you within that band.
b. Prepare a concise justification for the salary you aim for, linking it to measurable past results.
c. Note the yearly salary review, festival bonuses, attendance bonus, and US‑based leave calendar; be prepared to ask clarifying questions if needed.
9. Submit the application correctly
a. Compose a brief cover email (no formal letter required) stating your interest, highlighting two key qualifications, and attaching the CV and photograph.
b. Use the exact email address jobs.iconic.bd@gmail.com and send the application before the deadline (30 Nov 2025).
c. Keep a copy of the sent email and attachments for your records.
10. Follow‑up after submission
a. If you have not received an acknowledgment within 3–4 business days, send a polite inquiry confirming receipt.
b. Continue to monitor your email and phone for any interview invitations; be prepared to schedule calls outside normal Bangladeshi business hours.
By systematically covering each of these areas, you will demonstrate to Iconic Solutions that you possess the technical know‑how, industry insight, communication ability, and personal discipline required for the night‑shift Business Development/Customer Care Associate role. Good luck!
- By bdchakriDesk