- Sat Jan 03, 2026 2:26 pm#18356
The role of Executive - Reservation & Ticketing (GSA) at MAAS Travel & Tours Ltd. involves managing flight bookings, handling customer inquiries, and ensuring smooth coordination with airlines. In Bangladesh, this position requires a blend of technical expertise in GDS systems and strong interpersonal skills to support both clients and travel agents. Success in this role depends on attention to detail, ability to work under pressure, and a commitment to meeting company goals through efficient service.
• Proficiency in English communication is essential for interacting with customers and agents
• Familiarity with GDS platforms like Amadeus, Sabre, or Galileo is critical for ticketing tasks
• Strong organizational skills to manage reservations, cancellations, and itinerary changes
• Ability to resolve customer complaints and provide accurate information quickly
• Knowledge of airline policies, fare structures, and route schedules to support bookings
• Experience in compliance and documentation to meet regulatory and company standards
Candidates should highlight practical experience in airline operations or GSA roles, especially those involving ticketing, refunds, and schedule adjustments. Exposure to local travel agencies or NGOs working in tourism can add value, as it demonstrates familiarity with Bangladesh’s travel landscape. Emphasize field-based tasks like handling flight disruptions or coordinating with airline representatives, as these align with the job’s operational demands.
• Present academic qualifications clearly, focusing on relevant subjects like tourism, business, or computer science
• Highlight GDS certifications as a separate section, even if not mandatory, to show initiative
• Include any training in customer service or compliance to strengthen credibility
• Use concise language to describe education and certifications, avoiding unnecessary jargon
Relevant tools include GDS systems for booking, customer relationship management (CRM) software for tracking interactions, and spreadsheet tools for reporting. Practical knowledge of these systems is more important than theoretical understanding. Familiarity with ticketing software like NDC platforms or airline-specific tools can also be advantageous.
1. Research the company’s values and services to align your answers with their mission
2. Prepare examples of past experiences where you resolved complex booking issues or improved customer satisfaction
3. Practice explaining your understanding of GDS workflows and how they impact ticketing accuracy
4. Anticipate questions about handling high-pressure situations or maintaining compliance with airline policies
5. Dress professionally and arrive early to show respect for the company’s culture
Ensure all documents are organized, including your resume, GDS certifications, and references from previous employers. Be ready to discuss your ability to adapt to changing airline schedules or handle multiple bookings simultaneously. Demonstrate professionalism by maintaining a calm demeanor and clear communication during interviews. Finally, confirm that you meet the age requirement and are prepared to work in Dhaka’s office environment.
• Proficiency in English communication is essential for interacting with customers and agents
• Familiarity with GDS platforms like Amadeus, Sabre, or Galileo is critical for ticketing tasks
• Strong organizational skills to manage reservations, cancellations, and itinerary changes
• Ability to resolve customer complaints and provide accurate information quickly
• Knowledge of airline policies, fare structures, and route schedules to support bookings
• Experience in compliance and documentation to meet regulatory and company standards
Candidates should highlight practical experience in airline operations or GSA roles, especially those involving ticketing, refunds, and schedule adjustments. Exposure to local travel agencies or NGOs working in tourism can add value, as it demonstrates familiarity with Bangladesh’s travel landscape. Emphasize field-based tasks like handling flight disruptions or coordinating with airline representatives, as these align with the job’s operational demands.
• Present academic qualifications clearly, focusing on relevant subjects like tourism, business, or computer science
• Highlight GDS certifications as a separate section, even if not mandatory, to show initiative
• Include any training in customer service or compliance to strengthen credibility
• Use concise language to describe education and certifications, avoiding unnecessary jargon
Relevant tools include GDS systems for booking, customer relationship management (CRM) software for tracking interactions, and spreadsheet tools for reporting. Practical knowledge of these systems is more important than theoretical understanding. Familiarity with ticketing software like NDC platforms or airline-specific tools can also be advantageous.
1. Research the company’s values and services to align your answers with their mission
2. Prepare examples of past experiences where you resolved complex booking issues or improved customer satisfaction
3. Practice explaining your understanding of GDS workflows and how they impact ticketing accuracy
4. Anticipate questions about handling high-pressure situations or maintaining compliance with airline policies
5. Dress professionally and arrive early to show respect for the company’s culture
Ensure all documents are organized, including your resume, GDS certifications, and references from previous employers. Be ready to discuss your ability to adapt to changing airline schedules or handle multiple bookings simultaneously. Demonstrate professionalism by maintaining a calm demeanor and clear communication during interviews. Finally, confirm that you meet the age requirement and are prepared to work in Dhaka’s office environment.
- By bdchakriDesk